Endpoint detection - Genius Fixers | The Best IT support company
IT Support Services

Endpoint detection

We work closely with our clients to deliver managed IT solutions that suit their IT needs. Our services include managed services for Office 365, network support and maintenance, IT asset management, and more.

* Managed Service

* Managed Anti-Virus Anti-Spam

* Managed Software Updates

* IT Asset Management



What are Managed Services?

Managed Service Provider allows companies to outsource their IT functions on a contract or subscription-based services and work as a third-party vendor.Managed IT solutions or services offer many options for remote and hybrid IT services that entrusted with tasks ranging from the specific needs of on-demand support to 24-hour support for IT tasks. Companies can benefit from managed IT to decrease internal IT workload or fill gaps left by current IT roles. These services are available to IT on-premises, which includes

* Cloud storage



* Management portals

* Security tools

* Security monitoring

* Security counseling

* Threat management

* Threat hunting

* Vulnerability testing


Managed service provider that work IT Services could cut costs for the internal IT department, improve efficiency and accuracy, and increase the uptime of business and security tools. To ensure compliance with international and national regulatory bodies, companies must ensure that MSPs adhere to privacy and protection of data standards in that specific region they are operating.Most Common employed services. Managed IT services can cover various responsibilities. However, they typically comprise: Monitoring, configuration, and management of cloud-based services on server and client sides. Overall remote tracking and monitoring of hardware infrastructure. Support for communications, which includes IP telephone services. Support for desktop services and storage servers.


Benefits of Managed Service Provider

Choosing a well-reputed MSP can give you an edge over your competitors and many other benefits. These advantages typically comprise:


Contractual Terms

Managed service provider

 let you establish contractual terms for IT-related tasks, including services level agreements (SLAs). You don’t need to search for, hire, or train IT employees, and this lets you only pay for the services or coverage you require and reduces the cost of keeping full-time employees.


High Return on investments

At the same price as a small staff in-house, a managed service provider (MSP) provides more options to help your company. A MSP will provide a more extensive team of IT professionals and access to the latest technologies to help you grow your company. They can also be more efficient in safeguarding your business from cyber-attacks. MSPs have more resources and, therefore, more value than an internal IT department can offer at the same price.


Maximum Uptime Guaranteed

Managed service provider aren’t subject to the same schedule as employees, and they can carry out maintenance and system updates in the off-hours. If MSPs can fit your plan, you can enjoy better availability and more minor disruptions to workflow.



Transferring IT functions to managed service will allow your staff to focus on revenue-generating tasks. We can also offer advice or guidance to optimize the efficiency of your IT infrastructure.


Incremental Productivity Growth

There may be people on your staff who have IT expertise brought in to create programs or teach employees. However, demands from colleagues, including requests for assistance regarding log-in problems to IT professionals, result in an inclined productivity graph.Outsourcing an IT managed service provider company gives your employees an individual helpline to call whenever they face problems with their IT.


Security over Data breaches

Cybercrime is constantly evolving. With every passing hour, there are many chances that you can be a victim of a cyberattack, and you can ensure that your company is as secure as you can by outsourcing your cybersecurity to a current professional with the most recent security measures. The consultant can also help your employees identify and avoid the most recent threats to them, thereby reducing the chance of an attack. While cybersecurity is out of the usual services, they tend to extend their services to include cyber security solutions for their clients.

Expertise Assistance

An MSP’s employees are likely to possess experience and expertise in various sectors. Employees who work for MSP try to keep their knowledge up to date with more education in specific domains and new certifications which provide the highest level of expertise.  In addition, since your business is outsourcing to an MSP, the MSP can cover the cost of ongoing education and training instead of an in-house team (where the expense would remain within the company).


How To Pick Good IT Managed Service Provider?

Although managed service providers provide many advantages, there are some things to be aware of before working with these companies:


Reliable providers

when selecting a service provider, Clients must ensure that they have defined their needs and effective SLAs that are actionable. Transferring your IT-related tasks is a huge obligation, and clients don’t want to be accountable for that, which results in disappointment and loss. The accountability must include clear information about the services rendered and the system’s performance. If a company does not provide information on metrics or share system data with you the information you require, that operation will not even start because of incomplete input data.


Strategic IT planning

Managed IT service providers can aid you in planning strategic the infrastructure upgrade or configuration changes as well as expansions. If they aren’t, you won’t be able to get maximum performance. The managed service providers should understand the current infrastructure and work to control it according to your company’s goals and goals. The planning should go beyond the immediate time frame into the next few years or even two.


Find a company with a reputable record

generally, not every provider is equal in quality of service. If you are considering a service, you should verify their track record against other organizations within the same industry and at a larger size of their operations. A reputable MSP will let you know the comparable organizations they’re working with. They will often be able to assist in arranging opportunities to speak with an employee from the firm. If a company isn’t willing to provide the evidence that they are worth the value they provide, they’re a terrible choice for an investment.


Existing Services Data

Managed Office and IT Services

We have a wide range of highly-trained and certified experts who meet diverse SLAs and support needs. This consists of a Nationwide team of field-based employees offering all-hours-of-the-day technical and maintenance assistance and site-based, customer-specific engineers and technical solution architects and engineers.We provide a complete range of remote management solutions with industry-leading tools that allow us to control and monitor your IT infrastructure around the clock. We have made policies to increase efficiency and reduce interruptions and failures. We’re proud to present that our Managed Document Solutions will take care of all aspects of your document printing and management, allow you to gain visibility and control, begin saving money, and increase the security of your documents and endpoints.


24/7 Proactive Monitoring and Maintenance

Proactive monitoring is creating or controlling an incident or situation rather than reacting to it after it happens in any organization.Proactive approaches help business systems be more threat resistant and less vulnerable as we will monitor your infrastructure 24× 7 to help it run smoothly and ensure your data security.


24/7 Proactive Monitoring and Maintenance will allow our team to help upgrade, downgrade, test, and deploy systems or modules before they even get outdated. As a result, we will cover every aspect of security for you, ultimately decreasing downtimes and security threats.


24/7 Managed Monitoring and Maintenance for Your Business Creating service level agreements personalized for your organizational environment and needs and helping various aspects of your technical difficulties or tasks.Managed monitoring is one step further, a sublevel service that MSP implements after proactive approaches. It includes 24/7 assistance for your company via advanced tools and techniques to avoid any inconvenience.


Reliable Anti-Virus/Anti-Spam Solution for Your Business We provide enterprise-class endpoint software which monitors your IT infrastructure, and our team of tech experts will give you periodic reports. These reports will ensure that your business is running smoothly without interruptions. Security incidents can hinder you from being utterly efficient at your job. It can cost the business a significant amount of cost in lost productivity and the form of opportunity costs. A virus can infect multiple machines and need weeks to get rid of. The removal of this risk will help you save money! Active technologies provide an extra security layer to protect against any malware that is not known, targeted attacks, and Internet threats. Our security tools are advanced and provide an appropriate level of security for every size of business and network. We will make sure you are not in doubt about your security, and we will send you monthly reports to assure you that you’re safe. Purchasing an anti-virus program and installing it, and relying on everyone else to update it is a significant headache. You can now rest assured that your computers, servers, and laptops are secure, and there’s a team of experts to take care of them for you 24/7.


Reliable Patch Management Solution for Your Business

Patch management is an essential element of the organization’s cybersecurity vulnerability and patching strategy. Unpatched software applications or operating systems are one of the leading causes of security breaches today. A fast and timely patch management process and additional monitoring, detection, and remediation tools and techniques will help reduce the risk of such events. A modern patch management process must protect any endpoint connecting to the network, regardless of ownership or location. Our primary focus in patch management is to Minimize Downtime & Feature Enhancements. In addition to strengthening an organization’s digital security, patches can also help the organization improve overall performance by minimizing downtime caused by outdated or unsupported software. In some cases, patches may also offer new features and benefits, which can help a business run more efficiently. It is important to note that patch management government agencies or other regulatory bodies, in many cases, require patch management. If a company does not adhere to security patches, this could lead to penalties, fines, or other penalties. ITAM best practices are based on strict procedures for requesting, approbating, scrapping, procuring, and redeploying IT assets. We document IT assets appropriately and track them precisely so that redeployments and deployments occur effectively.


IT Asset Management Service

An IT Asset Management is a service or tool that automatizes a set of business procedures, enabling you to simplify every IT asset owned by a company’s contractual, financial, and inventory processes. It offers the ability to see, understand, and be aware of IT assets’ use and maintenance, allowing strategic decision-making to ensure smooth functioning within your IT environment. A good IT asset management strategy is keeping each asset linked to its financial and contractual information to allow managers to keep track of the total costs associated with their IT equipment. For instance, keeping an old IT asset can pose detrimental to the business. This IT Service management software informs the user of this problem before you decide to eliminate that IT asset and protect your company from financial losses.